The CMA continues to field COVID-19 complaints concerning refunds and previously widespread excessive prices on day-to-day products. By John D. Colahan and Anuj Ghai The CMA continues to respond to complaints from consumers on COVID-19-related issues. Consumers submitted more than 80,000 complaints through 28 June 2020, with the volume decreasing from 7,000 a week in … Continue Reading
The CMA is concerned that businesses may be engaging in unfair practices in relation to cancellations and refunds, and unjustifiable price increases. By John D. Colahan and Anuj Ghai Background On 24 April 2020, the Competition and Markets Authority (CMA) published an update on the work of its COVID-19 Taskforce (the Taskforce) (the Update Report). … Continue Reading
